Ongoing support. A real person on your side.

Once it is live, somebody has to look after it. AI models get retired, the software you rely on changes without warning, and systems drift. Two monthly plans keep it running: AI Partner, the one we recommend, and Standby.

Free 60-minute AI strategy session. Practical recommendations. No obligation.

Two monthly plans

AI Partner first, Standby if you only need upkeep

Monthly plans available. We'll talk you through them on the call.

The simpler option

Standby

We keep what we built running.

  • Maintenance
  • Monitoring
  • Upgrades

Available after any of the three offers.

Monthly plans available. We'll talk you through them on the call.

New builds are not part of a monthly plan. Anything substantial is scoped and priced as its own project.

True on both plans

  • You own what we build for you, and your data is always yours
  • You pay your own AI usage directly, at cost, with no mark up
  • New builds are scoped and priced as their own project, before they start

AI Partner

Somebody on the inside, not a support queue

Available after The Complete AI Setup or The NextStep AI Transformation.

01

A real person to message

Not an AI agent and not a bot. Message us about something we built, a tool somebody is selling you, or a process you are wondering about. The people who built your system are the people who answer.

02

A monthly AI meeting

Time with us every month to go through what is working, what is not, and where AI could help the business next. A conversation about your business, not a review of our own service.

03

A monthly update

AI changes every month. We tell you which new features and improvements are worth your time, and which are noise, so you do not have to keep up with it yourself.

None of that turns into an open-ended build. If a conversation points at something substantial, it becomes its own project, scoped and priced first, and you decide whether it happens.

How a month runs

  1. It is watched around the clock

    Monitoring runs all the time, on both plans, so problems are found before anybody in your business notices them.

  2. We maintain and upgrade it

    Fixes, upgrades, and changes pushed by the tools we connect to. Ours to put right, rather than yours to report and then chase.

  3. On AI Partner, you talk to us

    Message a real person whenever you need to, meet us once a month, and get the monthly update on what is new and worth using.

  4. New builds are their own project

    Anything substantial or new gets its own scope and its own price, agreed before it starts, so a monthly plan never turns into an open-ended bill.

Things people ask about ongoing support

“Which plan should we choose?”

If you want somebody on your side who keeps the business moving with AI, AI Partner, which is the one we recommend. If you only want what we built kept running, Standby. We talk you through both on the call, and you can move between them.

“Who actually answers when we message?”

The people who built your system. We are a small team and there is no ticket queue in front of us. We do not publish a response time, because a number we cannot hold to on a bad week is worth nothing to you. What we do instead is tell you when we have picked something up and what we are doing about it.

“What counts as maintenance, and what counts as a new project?”

If something we built stops doing what it was agreed to do, or a tool we connect to changes, that is ours to put right on either plan. A new process, a new integration, or a change to how the work itself is done is a project, scoped and priced before it starts. Where it is genuinely unclear, we talk about it first.

“What happens when an AI model we depend on is retired?”

Models get retired and providers usually announce it ahead of time. Moving you onto a replacement and testing it against your own work is part of keeping it upgraded. Because you pay your AI usage directly at cost, any change in what a model costs shows on your own bill, and we tell you before we move you.

“What happens if we want to stop?”

Both plans are rolling monthly with thirty days to cancel, in writing. Everything we built is already yours: the code, the data and the prompts. What you keep and how your data comes out is agreed in writing before we start, so leaving is a handover rather than a negotiation.

Nothing goes out in your name without a person saying so.

This does not change when the build ends. It is the same boundary every month we look after it. The mechanisms, with the numbers

The written boundary

Every agent has a written boundary: what it may do on its own, and what it must always put in front of someone. Sending, spending and deleting always stop and ask.

Access, per person

Access is set per person and per area. The agent’s own database account cannot delete anything and cannot read your stored credentials, because we took those rights away from it rather than trusting it not to use them.

Where your data lives

Hosting is in the EU. Processing is under UK GDPR and the Data Protection Act 2018, with a data processing agreement signed before anything is connected. Your data is yours. We own the infrastructure it runs on, not what is in it.

Support starts where the build finishes.

Start with a free 60-minute strategy session. We will tell you which offer fits, if any, and talk you through the monthly plans.