“Which plan should we choose?”
If you want somebody on your side who keeps the business moving with AI, AI Partner, which is the one we recommend. If you only want what we built kept running, Standby. We talk you through both on the call, and you can move between them.
“Who actually answers when we message?”
The people who built your system. We are a small team and there is no ticket queue in front of us. We do not publish a response time, because a number we cannot hold to on a bad week is worth nothing to you. What we do instead is tell you when we have picked something up and what we are doing about it.
“What counts as maintenance, and what counts as a new project?”
If something we built stops doing what it was agreed to do, or a tool we connect to changes, that is ours to put right on either plan. A new process, a new integration, or a change to how the work itself is done is a project, scoped and priced before it starts. Where it is genuinely unclear, we talk about it first.
“What happens when an AI model we depend on is retired?”
Models get retired and providers usually announce it ahead of time. Moving you onto a replacement and testing it against your own work is part of keeping it upgraded. Because you pay your AI usage directly at cost, any change in what a model costs shows on your own bill, and we tell you before we move you.
“What happens if we want to stop?”
Both plans are rolling monthly with thirty days to cancel, in writing. Everything we built is already yours: the code, the data and the prompts. What you keep and how your data comes out is agreed in writing before we start, so leaving is a handover rather than a negotiation.