Two thirds of tenant reports resolved before anybody read them
A single-branch agency managing 240 properties with seven people. Tenant maintenance reports arrived by phone, email and a WhatsApp number that rang at midnight. Rent chasing was inconsistent and depended who was in. Compliance was tracked on a spreadsheet, and one lapsed gas certificate was a criminal matter rather than an inconvenience.
Six areas: valuations, tenancies, maintenance, rent, safety, landlords. Plugged into their property software, their accounts package and the office inbox.
A worked example, not a delivered client project. Modelled on a real build shape and on published UK lettings benchmarks for voids, arrears and maintenance volumes. The before figures are what the audit in a Transformation typically surfaces in an agency this size.
Their business, area by area.
Click an area in the rail. Every number on it carries the arithmetic that produced it, because a figure you cannot check is worth nothing.