Two thirds of tenant reports resolved before anybody read them
A single-branch agency managing 240 properties with seven people. Tenant maintenance reports arrived by phone, email and a WhatsApp number that rang at midnight. Rent chasing was inconsistent and depended who was in. Compliance was tracked on a spreadsheet, and one lapsed gas certificate was a criminal matter rather than an inconvenience.
Six areas: valuations, tenancies, maintenance, rent, safety, landlords. Plugged into their property software, their accounts package and the office inbox.
A worked example, not a delivered client project. Modelled on a real build shape and on published UK lettings benchmarks for voids, arrears and maintenance volumes. The before figures are what the Audit typically surfaces in an agency this size.
Their business, area by area.
Click an area in the rail. Every number on it carries the arithmetic that produced it, because a figure you cannot check is worth nothing.